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Duty Manager at Leeds Bradford Airport - Snow
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| Words: 1403 | Submitted: 31-Mar-2011
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DescriptionDuty Manager at Leeds Bradford Airport - Snow
In this scenario, i am the Duty Manager at Leeds Bradford Airport therefore I am responsible for all decisions made concerning operations, passengers‘ cargo and baggage movement, any issues relating to Health, Safety and Security and aviation law.
The day starts with some adverse weather conditions with snow falling, It is a very busy day with business flights and 2 charter flights due to leave. I have been informed by the airfield maintance team that the runway cannot be cleared. Nevertheless, the snow fall continues and according to the weather forecast, it does not seem promising.
In this kind of situation some problems are inevitable. There will be delays, hence incoming planes will not be able to land. This will then result in there not be stands because some planes will be grounded. Because the runway cannot be cleared, it will be to dangerous for landing. The delay will result in passengers who are onboard becoming aggressive ( air rage) and some will change their minds about proceeding and will try to offload themselves. There will also be a build-up of passengers in the terminal buildings and some will be under the aircrafts‘ wings which is a safety hazard. The ramp will be risky because of the snow and ice. With the approval of the Civil Aviation Authority, the runway will be closed.
Factors that could arise later are a backlog of flights because of the suspended flights. The airport will also have to defend itself from bad reports by the media. If the situation does not improve quickly, hotels around the airport will be fully booked and passengers will have to spend the night on the terminal floors. Passengers will have to be offered with food, drinks and if the delay continues, blanket and this will incur huge costs on the airports. Most passengers will lose confidence in the hotel and decide not to return, therefore the airport will lose business. Passengers have a right under the EU directives to be reimbursed or given an alternative flight. Therefore there will be high costs on compensation if the delay continues for four hours or more if there is a cancellation.
2.1 In this industry, passengers are priority. I would therefore arrange for them to be informed and reassure constantly. Safety is also paramount, therefore I will liase with the Air Traffic Controllers to stop any ladings and take-offs. There will therefore be cancellations and delays after liasing with the Operations Manager. If it continues to snow, the runway is not going to be safe, therefore after consultation with the Airfield Services Manager with the approval of the Civil Aviation Authority, the runway will be closed. The main aim is to offer best customer ...
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