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Reservations systems Free essay! Download now

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Reservations systems

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Reservations systems


Information Systems 2
Worksheet 2 – Reservations systems

1.1) Global distribution System – A electronic (computerized) centralized distribution system. It forms a connection between related businesses in the hospitality industry such as; Hotels, Airlines, Car rental services, making it easy for travel agents to make complete booking for guests using software loaded onto their computer terminals. Due to its electronic nature bookings are done instantly.

1.2) Internet distribution system – An electronic distribution system which is aimed at directly at consumers. It makes use of a website as booking terminal. It affords the guest a vast amount of information about the hotels which it services and gives guest the power to make reservations themselves.

1.3) Central reservations system – It is a central electronic (computerized) system, that is used within a hotel group to streamline the bookings process of its establishments. Offering a range of services to guests, that would not be possible otherwise. It is used to gather and distribute date to all of the establishments in its network.

1.4) Property Level Reservation – This is when a booking is made by the guest, directly at the hotel it wishes to stay in, usually through telephone or fax. This can now be done on an electronic basis by making use of the hotels website. This negates the use of a GDS or IDS, which in effect will save the hotel money on commissions

2.1) There may be confusion as to the difference between a GDS and IDS as they are both means of electronically distributing the hotels products. The main difference between them is that GDS is a commercial network and used exclusively by travel agents and operators and the IDS is aimed towards consumer use. The second difference is that most GDS are software based and loaded onto agent’s computer terminals. IDS are web based, and are accessed by potential guests form an independent website. GDS are formed on agreements between companies, where IDS are services rendered by independent companies on commission basis.

2.2) In the hotel industry there are two Central reservation systems, affiliate and non-affiliate. Affiliate reservations systems are found within hotel chains and hotels in the same company. This is due to benefits that come with centralization of reservations such as saving cost for the company and also streamlining processing of reservations. An example in South Africa would be the CRS of the Protea Hotel Group. Non-affiliate reservation systems are used by independent and non-related hotels. This is mostly used as a marketing tool for the hotels as they are small and might not have ample budget to compete with bigger groups. Example in SA would be Leading Hotels of the World.


CRS offers a direct ...

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