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Case study: Ice House Toys Free essay! Download now

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Case study: Ice House Toys

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Downloads to date: N/A | Words: 948 | Submitted: 08-Jan-2012
Spelling accuracy: 97.8% | Number of pages: 3 | Filetype: Word .doc

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Case study: Ice House Toys


Case study: Ice House Toys

Index of contents

0 Introduction 3

1 Planning and control

1.1 General overview 4
1.2 Capacity constraints 4
1.3 Extension of the warehouse capacity 6
1.4 Other methods to overcome capacity constraints 7
1.5 The new website 7

2 Long-term capacity planning 9

3 Alternative purchasing policy

3.1 Just-In-Time in general 10
3.2 Just-In-Time in Ice House Toys 11

4 Overtime payment 13

5 Summary 14

6 Appendixes 15

7 Reference list 17

0 Introductions

Ice House Toys is a company which consists of five shops and one mail-order business. The mail-order operations are situated in a warehouse in Bristol. This building consists three floors, each 1200 square metres. Every year Ice House Toys send three catalogues with about 300 different toys and games, all manufactured in UK, Europe and the Far East. The major of this catalogues is the Christmas catalogue which is sent to 160,000 customers resulting in 22,600 orders with an average order value of £42. The winter and spring catalogues are sent to 90,000 customers. This results in 6,900 orders with an average order value of £23 (appendix 0). The stock for the Christmas sales is ordered by the end of July and received in two phases. 75 percent arrives in the first week of October and filled the stock areas to capacity. The remaining orders come after the first 2,500 orders have been processed in the fourth week of November. In 1999, stock with a resale value of £1.1m was ordered.

The mail-order operation is divided into three stages: recording, assembly and packing and dispatch (appendix 3). Robin Baker, the Managing Director of Ice House Toys, plans three main changes for the mail-order operation. Firstly, he will do an agreement with a company which sells upmarket children’s clothes. This will lead to 30,000 new names and addresses of customers. Secondly, Ice House Toys will spend further £18,000 on advertising because each £1,000 led to 190 additional orders in the past. And the last future change will be the newly created website. On this the user can find detailed description and photographs of each item. The ordering will be easier because you will have a virtual shopping basket and send your order online to the company. The user has not to print the descriptions and codes. In the trial period the customer’s average order value was £60. Ice House Toys think that five per cent of their existing users will use this service.

1 Planning and control

1.1 General overview

In this case study of Ice House Toys you have to look at the planning and control in a company. To ensure that the operations runs effectively and produces products and services as it should do is the purpose of the planning and control task. A plan is defined as an ...

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